Terms and
Conditions

Terms and Conditions:

These terms and conditions apply to all purchases from or through Lillian M. Collection “Lillian M. ,” its subsidiaries and affiliates, including Lillian M.’s sites and websites around the world. These terms and conditions govern the sales relationship between you and Lillian M. and constitute a legally binding agreement between you and Lillian M.

Product Availability

On occasion, you may place a product in your shopping cart and submit your order for processing, but your order is subsequently canceled due to product unavailability. You acknowledge that some products may sell quickly, and there may be occasions where advertised products are no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty when a product is no longer available.

Product Shipping

Please note that many of our products are made to order and every item has a different lead time. If an item is in stock it will ship immediately. If you have ordered multiple items, we batch them together as one shipment, unless otherwise requested via email. You will receive status updates and shipment tracking via email. A signature will be required at the time of delivery for all orders over $100. Shipping around the holidays may vary. 

Warranty

If applicable for the purchased item, a grading report will be sent to you with your purchase.

Disclosures

*GEMSTONE ENHANCEMENT DISCLOSURE*
All gemstones are commonly enhanced unless indicated by the code “N”. The enhancement code is preceded by the prefixes “AGTA =” See Diamonds and Gemstones Catalog for an explanation of enhancement codes. This can be provided by your Jewelry Sales Specialist.

*UNITED NATIONS COMPLIANCE STATEMENT REGARDING THE KIMBERLY PROCESS*
The diamonds here in invoices have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The Seller hereby guarantees that these diamonds are conflict free, based on the personal knowledge and/or written guarantees provided by the supplier of these diamonds.

For any product fabricated from rough diamonds mined prior to January 1, 2003, the Seller warrants that conflict diamonds will not be knowingly sold and that, to the best of our ability, will undertake reasonable measures to help prevent the sale of conflict diamonds in this country.

Payment

Lillian M. requires payment in full when your selected item is purchased or when your custom order is placed. In some circumstances, an initial down payment may be accepted with up to one subsequent payments to follow. Where additional payments are agreed upon, you must provide a credit card and authorization to automatically charge the card on the due date of the required payments. Your purchase must be paid in full before it will be delivered to you. There are no refunds given for amounts paid for custom orders, even if you elect to cancel the order and not accept delivery.

Deposit Option

For certain jewelry and special order items, you may elect to purchase by paying a 50% deposit at the time of placing your order and paying the balance in full thirty days after the date of your order.  No items are shipped or delivered until payment in full is received.

Payment is automatically charged to the credit card input on the site at the time of order for both the deposit and the balance. Your election of the Deposit Option is an express consent for us to charge your credit card for both payments.  You understand that failure to pay the balance when due will result in your order being canceled.  For special orders, your deposit will be forfeited if the order is not paid in full within thirty days of the order as required.

Pricing

Our pricing is routinely adjusted based on market conditions. Sale prices for precious metal items are based on markets in effect on the business day the order is shipped, plus surcharges. There is no guarantee from day to day on pricing and all pricing is subject to change anytime before your purchase is finalized and paid. Data, including prices, may occasionally be inaccurately displayed on our Site due to system, technology, or typographical errors. While we make every attempt to avoid these errors, they may still occur. We reserve the right to correct any and all errors when we become aware of them, and we do not honor inaccurate or erroneous prices or product descriptions. If a product’s listed price for a product you order is lower than its actual price or the description is inaccurate, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product at our cost or pay the difference between the actual and charged prices or accept the products actual qualities without any claims relating to the inaccurate description.

Sales prices do not include any tax applicable to the transaction or to the production, sale, delivery, transportation, replacement or use of any of the listed items. Taxes will be separately stated and will be charged in accordance with applicable state and local laws in effect at the time of sale.

We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our jewelry experts at info@lillianmcollection.com. We do not negotiate prices on our products and all our prices are final.

Privacy Policy

We share your contact and purchase history with our affiliates for convenience and marketing purposes. Please refer to our Privacy Policy, available upon request or on our website, for more information on how Lillian M. collects, uses and discloses personally identifiable information from its customers.

Rewards Program

Lillian M. is affiliated with Walters Hospitality and Walters Wedding Estates (“Walters”). We receive and share customer information with Walters according to our Privacy Policy and Walters Privacy Policy. Walters and Lillian M. have collaborated to create a rewards program that allows purchasers of certain engagement rings to receive a reward in the form of a rebate in connection with contracting to host your wedding at their venues and executing an event contract with Walters. While we encourage you to participate in all promotions that you find beneficial, we do not manage or control contracts, pricing, or rebates at Walters.

Reward – The opportunity to receive the rebate in connection with a venue contract is only valid for 2 years from the date of your qualifying ring purchase and limited to venue locations predetermined by Walters Wedding Estates based upon contracted venue amount, market conditions, and venue availability. The rebate is non-transferable. The individual who purchases the qualifying ring and receives the rebate code is the only one who can use the rebate code, and that same person must have their name listed on the venue contract as a responsible party. Rebates not redeemed within 2 years of the qualifying ring purchase are void. The rebate has no cash value and cannot be redeemed for any other product, service, or item of value.

*Payment is required at the time of ring purchase; participation in the rewards program may result in a full or partial refund of the purchase price at a later date if certain conditions are met. The rewards program makes you eligible for cash back after the purchase of an engagement ring and booking an event venue. The reward will vary from $500 to $6,000 cash back based on your spending and will be returned to you no later than 15 days after your event date.

Applicable Law and Venue

These Terms and Conditions and your use of this site is construed in accordance with and governed by the laws of the State of Texas, applicable to agreements made and to be entirely performed within the State of Texas, without application of its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions or your purchases from Lillian M. shall be filed only in the state courts located in Collin County, Texas and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Disclaimer of Warranty

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY Lillian M. , ALL OF OUR PRODUCTS AND SERVICES (THE “PRODUCTS AND SERVICES”) ARE PROVIDED ON AN “AS IS” BASIS WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. Lillian M. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Lillian M. DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR ADVERTISING, MARKETING MATERIALS, WEBSITE, OR THE SERVICES ARE COMPLETE, ACCURATE, CURRENT OR ERROR-FREE.

Limitation of Liability

IN NO EVENT SHALL Lillian M. , ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, IN ANY WAY CONNECTED TO OR ARISING OUT OF THE USE OF OUR WEBSITE, THE PRODUCTS AND SERVICES, OR OUR ADVERTISING AND MARKETING MATERIAL, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM Lillian M. , OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, LABOR OR MATERIAL SHORTAGE, SHIPPING DELAYS, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO Lillian M. ‘S RECORDS, PROGRAMS OR SERVICES OR SOME OTHER FORCE MAJEURE EVENT.

Online Behavioral Advertising

Online behavioral advertising (“OBA” or “interest-based advertising”) involves the tracking of your online activities in order to deliver tailored advertising of goods and services that are likely to be of interest to you. We permit third-party advertising companies to serve advertisements on our behalf on our Sites and those websites and mobile apps not affiliated with us. This Policy does not cover the privacy practices of the third-party sites on which we may have advertisements. Please review their privacy policies and terms of service if you have any questions about their privacy practices.

• Browser Cookies Opting Out of OBA

Behavioral advertisements will feature an AdChoices Icon (also known as the “Advertising Option Icon”), that when clicked, provides more information about how the advertisement was delivered to you and also provides the ability to opt-out from future OBA by the third parties listed. To opt-out of OBA from all Digital Advertising Alliance (“DAA”) participating companies, please visit http://www.aboutads.info/choices/.

Please note that if you opt-out of OBA, you may still receive online advertising from us on third party sites. Opting out from third party advertising companies means that the advertisements you receive will not be based on your preferences or behavior. Further, opting out does not prevent other parties from tracking your online activity for other uses as described in this Policy.

Social Media Pages

From time to time, we may create and manage social media pages that include, but are not limited to, a Twitter or Instagram account or a Facebook page (“Social Media Pages”). With your consent, personal information like your name, profile picture, gender, networks, user ID, list of friends, birthday, likes, education history, work history, current city, hometown, interests, relationship status, and any other information you have shared on a social media site may be collected by us. This Policy does not cover the privacy practices of the social media sites on which we may have Social Media Pages. Please review their privacy policies and terms of service if you have any questions about their privacy practices.

Online Tracking

We, and certain service providers operating on our behalf, may collect information using tracking technologies, including:

• Browser Cookies

Cookies are small text files that are stored directly on your device web browser. We use browser cookies to personalize your visit and improve our Sites and other services. Depending on your browser version, you may be able to block or erase browser cookies. Please be aware that some features of our Sites may be unavailable to you if your browser cookies are blocked or erased.

• Pixel Tags

Pixel tags (also known as web beacons, web bugs, or clear GIFs) are nearly invisible pixel-sized graphic images in an email message or on a web page. Pixel tags in emails help us confirm the receipt of and response to our emails, the time our email is accessed, and “click-through” information such as where you select email links. Pixel tags on web pages operate similarly to pixel tags in emails in that they help us understand how you interact with our Sites. Please note that pixel tags are often used in conjunction with browser cookies.

•  “Do Not Track” Browser Signals

Our Sites will continue to operate as described in this Policy, whether or not a “Do Not Track” signal or other similar mechanism is received from your web browser.

• Location Based Services

Your IP address is a number assigned to your device by your Internet Service Provider and is captured automatically in our server files. If you consent, we may also collect your actual physical coordinates when a location-based service is used, such as GPS signals sent to us when you are searching for a nearby store on a mobile device. We use location information to improve our Sites and service offerings and administration of our Sites.

California Residents Only

The California Consumer Privacy Act (CCPA) defines “Personal Information” as “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” Certain information we collect may be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by a specific federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act.

A California resident has the following rights:

• ImportantThe right to request what personal information we collect, use, disclose and sell including:

• The categories of personal information.

• The categories of sources from which the personal information was collected.

• Our business or commercial purpose for collecting or selling personal information.

• The categories of third parties with whom the business shares personal information

• Specific pieces of personal information we have collected about you.

In the past 12 months, we collected the following categories of personal information:

• Identifiers (e.g. name, address, social security number) – Identifiers are collected for servicing your credit card account.

• Commercial information (e.g. products or services purchased) – Commercial information is collected for servicing and marketing purposes.

• Internet or other electronic network activity (e.g. information concerning your interaction with a website) – Internet or other electronic network activity is collected for marketing purposes.

• Geolocation data – Geolocation data is collected for marketing purposes.

• Professional or employment-related information – Professional or employment-related information is collected for servicing your credit card account.

• Conclusions drawn from any of the information (e.g. predicted purchasing behavior) – Conclusions drawn from any of the information is collected for servicing and marketing purposes.

The above data was collected from you and data resellers for the marketing or servicing of a financial product. We may use any of the categories of information listed above for other business or operational purposes compatible with the context in which the Personal Information was collected We share the above data with the retailer listed on your card, services providers, vendors, advertising partners and data analytics providers.

In the past 12 months, we sold internet or other electronic network activity for business purposes. However, we did not sell personal information of minors under 16 years of age.

• The right to request that we delete your personal information if we do not need it or are entitled by law to retain it.

• The right to request information that we have sold or disclosed to our business partners, including:

• The categories of personal information that we collected about you.

• The categories of personal information that we sold about you and the categories of third parties to whom we sold it.

• The categories of personal information that we disclosed about you for a business purpose.

• The right to direct us not to sell your personal information.

• The right to not be discriminated against because you exercised any of the rights described above.

• The right to designate an authorized agent to make a request under CCPA on your behalf.

In order to exercise your right(s) please go to isaidyes@lillianmcollection.com or dial (940) 222-5636. In order to verify your identity you will be required to provide: your first name, last name, address, phone number, date of birth and email address. Once you have provided your data you will be asked a series of questions to confirm your identity.

Contact for More Information: (940) 222-5636.